Stay home and still see your doctor.
In today’s environment, no one wants to leave the comfort and safety of their home. At Vidant Health, we understand and want to ensure you have access to care when and where you need it. With Vidant Virtual, we have you covered. Vidant Virtual offers several options to connect you to the care you need. Vidant Virtual options include telephone and video calls with your provider, e-visits and VidantNow for all your after hours, non-emergent needs.
Telephone and Video Appointments
Vidant Virtual also allows you to conveniently connect directly with your provider through telephonic and video appointments for appointments that do not require a physical exam. To set up a virtual telephone or video appointment; contact your provider’s office and ask to schedule a virtual appointment. A virtual appointment lasts the same length of time as an in-person appointment and requires the same amount of insurance copay.
You will receive an email confirmation detailing the information you will need in order to participate in a virtual appointment. Your provider may opt to call you at the number you provide for a telephonic appointment. If you scheduled a virtual video appointment; then you will receive a confirmation email with a link that will connect you to a virtual room.
Preparing for Your Vidant Virtual Appointment
Before your appointment, download the apps you need in advance and make sure you can you use them correctly. Vidant recommends utilizing Vidant MyChart for Vidant Virtual appointments.
Please find a quiet, well-lit space where you can make direct eye contact with your doctor via phone or computer camera.
For more information on video appointments, please contact a physician office close to you.
Use headphones, if possible
The use of headphones may improve sound quality and allow you to hear your provider more clearly.
If you lose connection during your virtual appointment
Please wait 5 minutes for your provider to call you again or send you a new web link to join a video call. If you do not hear back from your provider within 5 minutes, then please call your provider’s office.
Can’t wait until the doctor’s office opens? Don’t feel well enough to drive? VidantNow is your go-to. It’s perfect for conditions that aren’t serious but have the potential to derail your plans — like a cold, sinus infection, allergies and ear problems.
Top 10 conditions treated:
- Upper respiratory infection
- Urinary tract infection
- Sore throat
- Strep throat
- Influenza (flu)
- Conjunctivitis (Pink eye)
VidantNow lets you speak directly with a doctor 24/7 on any device that has internet access.
It costs $49, which is sometimes less than your office copay.
FAQs About VidantNow
To use video conferencing you need:
- Windows®7, Vista, or XP
- A Mac running OSX 10.6 (Snow Leopard) or superior
- High-speed internet connection
- A webcam with at least 1.3 megapixels
- Microphone (most webcams already have microphone built in)
Yes, if the VidantNow provider believes medication is warranted, he or she can write a prescription for non-narcotic medications (i.e. no controlled substances). As soon as your consultation is over, your prescription will be sent electronically to one of over 65,000 pharmacies to choose from. If for any reason your pharmacy is unable to receive e-prescriptions, a traditional prescription is generated for our providers to sign and fax. All prescriptions are fully compliant and include all required information.
All VidantNow providers are NC licensed and able to treat a wide range of patients and conditions.
Following each consultation, our members are given a survey to evaluate their provider and appointment. The results are analyzed and reviewed for quality assurance and used as part of our continuous improvement process. Selected provider consultations are also reviewed by our Internal medical board. Patients must be over the age of 18 to qualify for using VidantNow.