Patient Experience at Vidant Health

Vidant Health takes part in public reporting on how patients view their care using a survey called the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). This provides an objective report of how patients feel about the care they receive at a particular hospital during a particular stay. You can see a complete list of questions here.

The Centers for Medicare and Medicaid Services (CMS) reports all hospitals’ results on its Hospital Compare website. Using this information, consumers can see accurate comparisons of hospitals on issues that are important to them.

For your convenience, we report our hospitals’ results on our website. Our reports may be slightly different from what you see on the CMS pages. CMS adjusts its results based on several factors including the survey method used (phone or mail) and patient population variables.

How is the survey conducted?

Patients are randomly selected to take part in the survey. They are contacted by phone between 48 hours and six weeks after they have been discharged from the hospital. Patients who are surveyed must be at least 18 years old and must have spent at least one night in the hospital. Patients who have been hospitalized primarily for mental illness are not called.