Vidant Health continually reinvests dollars back into the health system to fulfill our mission of improving the health and well-being of eastern North Carolina. With a focus on team member and patient experience, we reinvest in our care environments, including technology and unit aesthetics throughout the health system every year.
The Renal Dialysis Unit (RDU) at Vidant Medical Center (VMC) moved to a new, reconstructed space on 1 East with upgraded amenities, more space and increased privacy for patients.
The RDU provides numerous treatments for patients including hemodialysis, peritoneal dialysis and apheresis. Laura Respess, manager of Patient Care Services, said hemodialysis (or the removal of waste from the blood) involves two venipunctures if the patient has a graft or fistula, or by accessing the central line, and then hooking the patient to a dialysis machine. Blood is pulled out a little at a time, goes through the dialyzer to remove toxins and/or fluid and is then returned to the patient. Intensive treatments such as hemodialysis mean that patients spend a lot of time in the hospital, and the new RDU offers a more peaceful and private experience for patients while receiving treatment.
The new space on the first floor offers easier accessibility for patients due to location, and improved patient flow with an increased bay count from 12 to 20. Additional amenities such as TVs in each bay offer patients a welcome distraction from treatment.
This upgraded unit has received glowing reviews from patients, providers and the RDU care team in the short time it has been open. Patients have praised the larger bays with TVs and privacy, while providers have been excited about new machines and the presence of windows that provide brightness in the space.
“The team experience is enhanced because we are all on one floor (previously it was split on two floors). There is plenty of storage space, and everything is new, clean and inviting,” Respess said.
By reinvesting back into the system, we are improving the quality of care for patients, and enhancing experiences for patients and team members. As we look toward our future as ECU Health, the care and services provided, such as renal dialysis treatments, will have even greater impact for those we proudly serve.