Thank you for entrusting us with your health care. Our goal is to exceed your expectations and deliver the best possible care to you. You may be asked the same questions by multiple health care providers, please understand we are doing this for your safety. This is our way of assuring everything in your record is correct.
When you arrive
At Vidant Medical Center, you can expect:
- A friendly welcome and introduction of your caregivers
- Questions about your medical history, allergies and medications (bring them with you)
- An explanation of your plan of care and any procedures planned for you
- Opportunities to ask questions and provide input about your plan of care
- Our staff to include your family as an important part of your care, healing and recovery (with your approval)
- An explanation of our visitor policy.
During your stay
While you are here we want to be sure you are part of the team. Here are some things you can expect that will help you be a well-informed team member and take control of your care:
- Our staff will include your family as an important part of your care, healing and recovery (with your approval)
- A clean room that is well equipped for your care
- Our staff to frequently wash their hands and regularly check your patient ID before completing procedures or giving medications
- Doctors and/or staff will see you to discuss your plan of care and answer any questions that you may have
- A family member is welcome in your room to help you recover, except in certain settings
- We will do our best to make sure you are comfortable, that you get safely in and out of bed, and that your pain is under control.
After your stay
As you prepare to leave Vidant Medical Center, we want to be sure you have all the information you need. Before you leave you should:
- Be sure we have arranged appropriate care for you at home (if needed)
- Have a complete review of your medications — what to take, what not to take, and when
- Understand how to care for any wounds or incisions
- Have an explanation of your diet and activity restrictions
- Understand when to call your doctor(s)
- Know the phone number of your doctor(s) and our staff to call in case of emergency or with questions after discharge
- Ask us to be sure your family doctor has a record of your care
- Have a follow-up appointment with your doctor(s).