The guidance, tools and resources you need for resolving issues and building successful teams.


Consultative services are available to supervisors and managers for managing employees with performance and behavioral health concerns. These issues could be due to behavioral and/or work-life issues that adversely affect team behavior and negatively affect bottom-line costs.

Common employee issues that prompt consultations:

Consultations cover a broad range of employee management issues, including:

  • Excessive absences and/or tardiness
  • Personal issues affecting productivity/performance
  • Self-disclosure of drug and/or alcohol abuse
  • Pattern of workplace conflict
  • Domestic violence
  • Pattern of safety errors
  • Experience of a distressing workplace event

Management Referrals

Before making a management referral, please call ECU Health EAP for a consultation with one of our providers. Referral types include:

Supervisory Referral
Must have EAP approval, and must be accompanied by a Supervisory Referral Form

Supervisor Referral Form

Informal Referral
Can be completed without a referral form

Critical Incident Response


When a workplace incident occurs, managers and leaders will find this information helpful. Workplace incidents include employee death, natural catastrophe, on-the-job injury causing death, serious workplace accident, violent events on work property, serious multiple casualty incidents, traumatic death or serious injury to a coworker, traumatic deaths of children, line of duty death, and more.

Critical Incident Response is a best practice, research-based approach to assist managers and employees who need additional support after a workplace incident. Services provide assistance to those most impacted and direct them to an appropriate system of care.​

All ECU Health entities should access Critical Incident Response Services through ECU Health EAP’s 24/7, 365 single point of access process by calling 252-847-4357 or 877-843-7207.

ECU Health EAP offers a network of counseling professionals and resources throughout eastern North Carolina to assist with workplace incidents.

Helpful Links:

To access these no cost and confidential services,
please call 252-847-HELP (4357) or toll-free 1-877-843-7207