Vidant Health values family and community presence when loved ones are in the hospital. At the same time, Vidant is responsible for protecting patients and team members from being exposed to infectious viruses.

As Vidant continues to restore essential care and services, it is important to explore thoughtful solutions to help keep patients connected to their loved ones while also prioritizing safety. The safest way for loved ones to connect with a patient remains via virtual visitation options like video chat and phone calls. Assistance with virtual visits is available at Vidant hospitals upon request.

To help accommodate patients requiring in-person visitation from a loved one, Vidant has announced new restriction exceptions by area at Vidant hospitals and clinics. Our robust testing capabilities, masking policy, detailed screening for all team members and visitors as well as thorough cleaning protocols have helped us create a safe environment.

To ensure the safety of all, visitors will be screened and masked and asked to follow the below screening and entry requirements.

Visitor Screening Process

Do you have any of the following symptoms?

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste of smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea
  • Any other symptoms of illness

If yes to any question above - Visitor may not enter

Entry Requirements

  1. Temperature check: Temperature must be under 100°F degrees
  2. Masking: Wear mask at all times in the building: Screeners will provide you a hospital mask if you do not have one. Cloth masks are permitted.
  3. Hand washing: Visitors will need to gel or use hand sanitizer on entry.
  4. Social distancing: Avoid close contact with others.
  5. Limit personal belongings during your visit.
  6. Limit your visit to the patient room, and kindly do not go elsewhere in the hospital except for the Café.

Visiting Hours and Restrictions by Department (all visitors must be screened and follow entry requirements):

Hospital Inpatient Departments
Including Surgical Patients

Open hours One (1) healthy adult visitor per patient
  • Visitor must stay in patient’s room unless they are visiting the café.
  • One (1) additional healthy adult visitor may switch out with the first visitor, allowing one visitor at a time with an alternate.
Children's Hospital Open hours

Maynard Children’s Hospital and pediatric patients at all inpatient Vidant facilities welcome two (2) guardians of the child at the bedside. Two (2) designated guardians are identified by the child’s legal guardian on admission and are able to remain at the bedside throughout the duration of the child’s stay. 

  • Sibling visits are not permitted at this time; the health care team will work with families to facilitate virtual sibling visits as appropriate. 
  • For pediatric palliative or end-of-life care, additional visitation will be considered with approval from leadership based on the needs of the child.
Labor & Delivery/ Maternity Open hours One (1) healthy partner
Emergency Department Open hours

One (1) healthy adult visitor.

  • Visitor must stay in patient's room unless they are visiting the café.
Outpatient procedures that require sedation or anesthesia During scheduled procedure or appointment One (1) healthy adult visitor may wait in special waiting areas.
Medical Practices and Outpatient Clinics During scheduled appointment time One (1) healthy adult visitor will be admitted to accompany a patient requiring assistance if needed. It is recommended that patients do not bring visitors unless assistance is necessary.

Exception to Visitor Restrictions Include:

End-of-Life Open hours Family members may visit with guidance from care team and should call the unit for guidance.
Behavioral Health N/A No visitors allowed. Ask nurse for accommodations regarding virtual visits.
COVID-19 Positive Patients N/A No visitors allowed. Ask nurse for accommodations regarding virtual visits.

Additionally, Vidant will reopen some Vidant cafes at 50% capacity and seating with other safety measures consistent with guidelines from the North Carolina Department of Health and Human Services effective Tuesday, June 23. Only grab-and-go food will be available.

This is an evolving situation and Vidant continues to monitor the spread. Vidant closely monitors local data, including COVID-19 cases in our region and in hospitals, and will adjust visitation restrictions accordingly.

Vidant still recommends and supports virtual connectivity to help loved ones safely interact with patients, especially in facilities where patients are at an increased risk for complications such as long-term nursing facilities.

ADA Compliance

In following the ADA (Americans with Disabilities Act) guidelines, visitors who need assistance due to a disability may have an additional individual with them when visiting a loved one in a Vidant Health facility to help navigate the current visitor guidelines.

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