Find assistance meeting your financial obligations for medical services at Vidant Health (ECU Health).
At Vidant Health (ECU Health), we are committed to providing quality health care to everyone who seeks our services. We realize that health care is costly and may present a financial hardship to you and your family.
Please contact us with questions regarding financial assistance options.
Vidant (ECU Health) Patients:
Call 252-847-4472 or toll free at 1-800-788-4473, Monday through Friday, 8:30 a.m. to 5 p.m.
Vidant North Hospital (ECU Health North Hospital) Patients (For dates of service prior to June 8, 2021):
Call 252-535-8678 Monday through Friday, 8:30 a.m. to 5 p.m.
ECU Health Physicians (formerly ECU Physicians) Patients:
Call 252-744-1884 Monday through Friday, 8 a.m. to 5 p.m.
Plain Language Summaries
Our Plain Language Summaries provide more information about financial assistance policies. Please use the links below to read these documents or to access a copy of our financial assistance application.
Medically Indigent Assistance
Patients who incur catastrophic medical care bills may receive medically indigent assistance on balances over $5,000 and income over two hundred percent of the federal poverty guideline.
Collections Policies
Vidant Health (ECU Health) facilities are private, not-for-profit entities that treat all patients regardless of ability to pay. However, we also recognize that in order to continue providing medical services to the region, we must pursue collections for unresolved balances on patient bills.
Eligibility for Medicaid or Other Government Assistance
Our financial counselors can assist you in determining if you qualify for Medicaid and in applying for other government-assisted programs. Department of Social Services employees are on-site at some Vidant Health (ECU Health) facilities, and our financial counselors are available upon request during or following the time you receive care.
Eligibility for Charity Care
Vidant Health (ECU Health) offers charity care to our patients who are unable to pay due to financial hardships. We may require supporting documents including tax returns, pay stubs, Social Security award letters and other financial information. Patients may qualify for one hundred percent assistance based on the following key criteria:
- Income below two hundred percent of the federal poverty guidelines based on family size.
- Limited assets and no real property other than immediate dwelling.
- Amounts owed to Vidant (ECU Health).
- Type of services received (some elective procedures are not eligible, including cosmetic).
Financial Assistance Application
If you wish to apply for financial assistance from Vidant (ECU Health), please follow these steps.
Obtain a copy of the Financial Assistance Application.
Call the Central Business Office at 252-847-4472, or toll-free 800-788-4473, Monday through Friday, 8:30 a.m. – 5 p.m.
Pick up a copy at:
Vidant Health (ECU Health) Central Business Office
Financial Services Building
1950 Venture Tower Drive
Greenville, NC 27835
Return the completed application.
Mail the application to the address provided in the steps above. The address is also printed on the application form.
Call the Central Business Office at 252-847-4472, or toll-free 800-788-4473, Monday through Friday, 8:30 a.m. – 5 p.m., to make arrangements to fax or email the application.
Receive approval or denial for financial assistance.
A letter of approval or denial will be mailed to the individual’s address on file upon completion of review of the application and other submitted documents. If the application for assistance is denied, a detailed explanation will be included with the letter.
Vidant North Hospital (ECU Health North Hospital) Financial Assistance
(For dates of service prior to June 8, 2021)
Our Medical Financial Assistance Program includes finding alternative programs that may pay for services, offering monthly payment arrangements and writing off approved charges. It also provides for the review and validation of financial information provided by the applicant to determine if guidelines are met.
Medical Financial Assistance Program Downloads:
ECU Health Physicians (formerly ECU Physicians) Financial Assistance
We care about all areas of your well-being, from your physical health to helping you meet the challenges you may have in paying for our services. Our improved financial assistance program is finding new ways to help patients stay current with their medical bills. Our financial counselors can explain your options and what resources might be available to you. Partner with us to find a solution that best fits your needs.
Payment Plans
ECU Health Physicians (formerly ECU Physicians) offers payment plans of up to five years in length based your outstanding balance. The table below shows the maximum amount of time you can take to pay based on your total outstanding balance.
Your balance with ECU Health Physicians (formerly ECU Physicians)
Maximum term
Up to $1,000
12 months (one year)
$1,000 to $2,000
24 months (two years)
$2,000 to $3,000
36 months (three years)
$3,000 to $4,000
48 months (four years)
$5,000 or greater
60 months (five years)
The amount of your monthly payment may be reduced based on your ability to pay and medical expenses that you owe to other healthcare providers. For additional information and questions, please contact one of our financial counselors today!
Contact a Financial Counselor
You may stop by any of our clinical locations and ask to speak to a financial counselor during regular hours of operation. Additionally, our financial counselor call center may be reached by phone at 252-744-1884, Monday-Friday from 8 a.m. to 5 p.m.