Patients & Families

At Vidant Health, we believe in a patient and family-centered approach. But what does that mean for you? It means empowering you to play an active role in your care. It means encouraging families and loved ones to be part of your care team and to stay with you as much as possible (aligning with your wishes, of course). We put patients and families first because we’re patients and families, too— all living and working together in this unique community we call eastern North Carolina.

Doctor Appointments & Hospital Information

If you need to find a doctor, use our provider listing to search by name, specialty or location. We also have a call center, call at 1-855-698-4326, to assist you making an appointment based on your needs and preferences. If you are experiencing a medical emergency, call 911.

Being prepared for a doctor's office or hospital visit can put your mind at ease. We've put together a few tips to help you prepare for your visit

If you are or will be a patient at a Vidant hospital, please review your patient rights and responsibilities. We want to make your experience with us as positive as possible, so don’t hesitate to ask any member of our staff questions.

MYCHART

With our secure online patient portal, you can get in touch with your care team, schedule appointments, view your health record and more. Plus, you can access MyChart on your smartphone for even greater convenience.

Our pledge to you

We appreciate that you’re entrusting us with your care, and we want to keep you informed and participating every step of the way. 

No matter what Vidant hospital you visit or who comprises your care team, you can count on us to do the following:

  • Explain your care and treatment
  • Listen to your thoughts, questions and concerns
  • Ask you if you have any safety concerns and take steps to address them
  • Ask you about your pain and keep you as comfortable as possible
  • Check your identity before medications, procedures and treatments
  • Clean our hands before working with you
  • Welcome your feedback

What we ask of you.

To help us provide the best care possible, we encourage you or a loved one to do the following:

  • Ask questions
  • Be a good communicator (be clear and accurate about your medical history and current medications)
  • Speak up if you have concerns
  • Check the information on your identification band for accuracy
  • Clean your hands often and remind your family and visitors to do the same
  • Let us know if we don’t carry out our pledge

Remember, at Vidant, you and your loved ones are always our first priority.

Serving spiritual needs.

A hospital stay is often unexpected and can leave not only patients, but family and friends, feeling scared, nervous and alone. While Vidant's medical experts are tending to your health care needs, we have a full staff of pastoral care experts at each hospital who are prepared to attend to your spiritual and emotional needs. We believe that emotional support and spiritual care are critical parts of the healing process, and we are here to serve every person who walks through our doors.

Pastoral Care at Vidant Medical Center
The Department of Pastoral Care at Vidant Medical Center provides spiritual and emotional support to patients, their families and the staff of the hospital. Chaplains are present in the hospital 24 hours a day and make routine visits, visit upon receiving referrals and are present in times of crises.

Chaplains can:

  • Provide direct religious/spiritual/pastoral care to patients and families
  • Coordinate specific spiritual services and rituals with the patient's local community clergy
  • Facilitate patients' rights to have access to spiritual and pastoral care
  • Provide a procedure for managing complaints of any spiritual or religious issue involving proselytizing, evangelizing and exploitative behavior within Vidant Medical Center
  • Provide baptism and communion
  • Contact religious resources in the community

The team at Vidant Medical Center's interfaith Pastoral Care Department provides care and support for patients, families and staff 24 hours a day, seven days a week. If you are at Vidant Medical Center and need a chaplain, please call 252-847-4790 or ask the switchboard attendant to page the on-call chaplain.

To view the application, visitation guidelines, influenza policy form and information regarding pastoral care residencies, click here.

Be a patient advocate.

Our goal is to constantly improve. And in order to do that, we turn to the people who are most affected by the way we work — patients and families. Vidant Health patient-family advisors go through training and work throughout the system to help improve the overall patient experience. Find out how you can get involved!