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Home / Facilities / Vidant Cancer Care at the Eddie and Jo Allison Smith Tower in Greenville

Pharmacy

When you’re dealing with cancer, it’s important to have easy access to the medicine and supplies that are crucial to your treatment. The Vidant Cancer Center Pharmacy, located on the first floor of the building, provides convenient access to cancer prescription medications and specialty items. Entrance is through the front door, and valet parking is available.

The dedicated pharmacists here are experienced in cancer care and are committed to providing you with personal attention. They can help manage medication side effects and prevent unintended drug interactions. They also know how to navigate the complexities of insurance benefits and patient assistance programs.

Services include:

  • Prescriptions
  • Online Prescription Refills
  • Specialty items designed to treat side effects of chemotherapy and other cancer treatment (i.e., creams for skin issues, effective nausea medicine, etc.)
  • Consultations, education, medication counseling
  • Management of side effects and drug interactions
  • Financial assistance programs
  • Medication authorizations and appeals
  • Prescription transfers
  • Coordination of care with providers, other pharmacies, etc.
  • No cost shipping

Phone: 252-816-2900             Fax: 252-816-2901

Hours:  Monday – Friday        8:30 am – 6:00 pm

 

FREQUENTLY ASKED QUESTIONS ABOUT THE CANCER PHARMACY

  1. What should I bring to the pharmacy?

A copy of your insurance card(s) will be necessary to verify coverage and process your prescription. Please bring all forms of insurance with you, including prescription, medical, Medicare or Medicaid, and any supplemental insurance information. Also, any coverage information received from a drug manufacturer or support foundation should be provided.

  1. How long will it take to receive my medication?

Prior to dispensing your medication, it may be necessary to determine your insurance benefit level, obtain prior authorization from your insurance company, and research copay assistance options to help minimize your out-of-pocket responsibility. We make every effort to complete these steps in the least amount of time possible and will communicate with you and your provider during the entire process.

  1. How do I request a medication refill?

If you are receiving a specialty medication from our pharmacy, we offer monthly refill reminder calls to coordinate your next refill. If you are enrolled in our patient management program, we will ask you a brief series of questions related to your experience taking the medication and to address your concerns regarding side effects and how well the medication is working for you. If you have not heard from us and you have less than 7 days of medication on hand, contact the pharmacy team to discuss your needs.You may also request a refill online on our website or conveniently through our MobileRx phone app.

  1. How can I prevent a delay in receiving my medication refill?

There are many circumstances that could inadvertently cause a delay in receiving your medication, including weather-related events (hurricane, snow/ice storm, flooding), manufacturer supply issues, or additional information required by your insurance company. We strongly recommend maintaining at least a 7 day supply of medication on hand at all times to minimize the risk of running out due to unexpected delays. If an emergency situation occurs, our team will proactively contact you to review your supply on hand and determine a solution, if needed, until the emergency situation has passed. If the emergency situation is unknown to us, you will be responsible for contacting our team as soon as possible to discuss your needs.

  1. What is the proper storage and handling of my oral chemotherapy medications?

The National Institutes of Health provides tips on handling oral hazardous drugs at home to minimize the change of misuse or unintended exposure. The information is summarized on this patient handout.

  1. What is the appropriate way to dispose of my unused medication?

If your medication has expired or you no longer have the need to use it, please contact our pharmacy team for appropriate disposal instructions. Additionally, the FDA provides recommendations for disposal of unused medication.

  1. What should I do if my medication has been recalled?

On rare occasions, a drug manufacturer may issue a patient-level recall of a medication. Our pharmacy team keeps track of the medications dispensed and will contact you in the event a recall has been issued for your medication that requires you to be notified and will provide instructions how to receive a replacement product.

  1. What if I have a severe reaction to my medication?

In the event that you feel you may be experiencing a severe reaction to a medication, such as difficulty breathing or swelling of the face, lips, tongue or throat, please dial 911 immediately.

  1. What if I have questions or concerns?

If you have a medication-related question or concern, feel that you may be experiencing a side effect to your drug therapy, or need to inquire about the status of your prescription or refill, please contact our pharmacy team during normal business hours. For after-hours concerns, please notify your provider on call.

 

Printable version of Pharmacy FAQs located here.

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