Global Blackbaud security incident

University Health Systems of Eastern Carolina, Inc. d/b/a Vidant Health (“Vidant Health”) is committed to protecting the security and privacy of our patients. This notice is in regards to a data security incident at Blackbaud, Inc. (“Blackbaud”), which provides customer relationship management and financial services tools for fundraising purposes to thousands of schools, non-profits and health systems, including Vidant Health.

What you need to know

On July 16, 2020, Blackbaud notified Vidant Health that an unauthorized individual had gained access to Blackbaud’s systems between February 7 and May 20, 2020.  Blackbaud further informed us that the unauthorized individual may have acquired backup copies of databases used by its customers, including a backup of a database the Vidant Health Foundation uses for fundraising efforts.  Upon receiving the notification from Blackbaud, we took immediate steps to understand the extent of the incident and are notifying those affected of the findings.

What information was involved 

Based on our review of the Blackbaud database involved in the incident, we have reason to believe that it contained some of your information, including your name, address, telephone number, email address, age, date(s) and department(s) of service, name of treating physician(s) and health insurance status. Social Security numbers or credit card information were not part of the data we store on the Blackbaud database and were not involved in the incident.

What you can do

Blackbaud has reported it has no reason to believe any personal data involved in the incident went beyond the unauthorized entity; was or will be misused; or will be disseminated or otherwise made available publicly.  Though we are not aware of any misuse of the information involved in the incident, we recommend those affected review the statements they receive from their healthcare providers. If someone sees services they did not receive, please contact the provider immediately. To reduce the likelihood of any repeat occurrence, we are examining our vendor relationship with Blackbaud and evaluating their security safeguards. 

We deeply regret any inconvenience the incident may cause and please know we remain committed to transparency and to protecting privacy. A dedicated call center has been established to answer any questions those affected may have. Those affected can contact (888) 977-0614, Monday through Friday, from 9:00 am – 6:30 pm EST (excluding major U.S. holidays) if they have questions or need further assistance.

Para la versión en español de este aviso, llame al (888) 977-0614 lunes a viernes de 9:00 am – 6:30 pm EST.

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